Shipping policy
Shipping Policy
Last updated: September 2026
Thank you for shopping with AMR Coffee Pods, operated by Belpha Ltd.
This Shipping Policy explains how we process and deliver orders placed through www.amrcoffeepods.co.uk.
1. UK Delivery
We currently deliver orders to addresses within the United Kingdom, subject to any delivery restrictions shown at checkout.
Available delivery options and charges will be displayed at checkout before you complete your order.
2. Free Delivery
We offer free UK delivery on qualifying orders over £39.99, subject to any exclusions or geographical restrictions shown at checkout.
Orders that do not qualify for free delivery will be charged the applicable delivery fee displayed at checkout.
3. Processing and Dispatch
We aim to process and dispatch orders as quickly as possible.
Orders are normally processed on business days, excluding weekends and UK public holidays.
Any delivery or dispatch times shown on our website are estimates unless we specifically state otherwise.
During particularly busy periods, promotions, public holidays or circumstances outside our reasonable control, dispatch may take longer than usual.
4. Delivery Times
Estimated delivery times will depend on the delivery service selected and the destination.
Delivery estimates begin from the date your order is dispatched rather than necessarily from the date the order is placed.
While we make reasonable efforts to meet estimated delivery times, occasional delays may occur with couriers or because of circumstances outside our reasonable control.
Your statutory rights concerning delivery are not affected.
5. Tracking
Where tracking is available for your delivery service, tracking information may be sent to the email address or telephone number provided with your order.
Please allow some time after dispatch for tracking information to become active.
6. Delivery Address
Please check your delivery address carefully before completing your order.
Customers are responsible for providing a complete and accurate delivery address.
If you notice an error after placing your order, please contact us as soon as possible at info@amrlavazza.co.uk.
We will try to help, but once an order has been dispatched we may not be able to change or redirect the delivery.
7. Missed or Unsuccessful Deliveries
If nobody is available to receive the delivery, the courier may leave the parcel in a safe place, attempt redelivery or provide instructions for collection, depending on the delivery service used.
Please follow the instructions provided by the courier.
If a parcel is returned to us following unsuccessful delivery, please contact us to discuss redelivery or any other available options.
8. Delayed or Missing Orders
If your order has not arrived within the expected delivery period, please check any tracking information provided to you.
If you still cannot locate your parcel, contact us at:
Please provide your name and order number so that we can investigate the delivery.
Please do not assume that a parcel is lost solely because it has been delayed. We may need to investigate the shipment with the relevant courier.
9. Damaged Parcels or Incorrect Products
Please inspect your order when it arrives.
If your parcel or products arrive damaged, or you receive an incorrect product, please contact us as soon as reasonably possible at info@amrlavazza.co.uk.
Please include your order number and, where possible, photographs of the product, packaging and any visible damage. This will help us investigate and resolve the issue.
Nothing in this section affects your statutory rights.
10. Coffee Machines
Coffee machines may require different delivery arrangements from coffee capsules and other smaller products because of their size, weight and value.
Any applicable delivery charge or delivery option will be displayed at checkout.
Please ensure that somebody is available to receive the delivery where a signature or secure delivery is required.
Returns of coffee machines are governed by our Returns & Refunds Policy.
11. Delivery Restrictions
Certain delivery services, prices or estimated delivery times may not be available to all UK addresses, including some remote locations, islands or other areas subject to courier surcharges or restrictions.
Where applicable, the available delivery options and charges will be shown at checkout.
12. International Delivery
If international delivery is available for a particular destination, the available shipping options and charges will be displayed at checkout.
International customers may be responsible for customs duties, import taxes or other charges imposed by the destination country unless we expressly state otherwise.
Delivery times for international orders may be affected by customs procedures and local delivery services.
13. Returns
If you wish to return an order, please refer to our Returns & Refunds Policy for information about eligibility, return postage and refunds.
14. Contact Us
If you have a question about delivery or an existing order, please contact:
Belpha Ltd
Trading as AMR Coffee Pods
6 Elmbrook Gardens
Eltham
London
SE9 6TD
United Kingdom
Email: info@amrlavazza.co.uk